Billing & Insurance FAQs

 

-         How much will my surgery cost?

-         Does this hospital accept my insurance?

-         When will I receive a bill?

-         Will I receive a separate bill from the surgeon and anesthesia provider?

-         Who can I call if I have questions about my bill?

-         What if I can’t pay my part of the bill all at once?

-         Is financial assistance available?

 

 

How much will my surgery cost?

Manhattan Surgical Hospital charges a predetermined fee for each surgical procedure performed plus medical and surgical supplies used.  The fee does not change based on how long a patient is in surgery for a particular procedure.  Your overall hospital charge will be higher if multiple surgical procedures are performed or an inpatient stay is required after surgery.

 

Please contact our business office if you are interested in knowing more about our charge structure or seek information regarding a specific procedure.  Price estimates are based on the facility’s general experience with a given procedure in the past.

 

We understand that rising health care costs are a concern for everyone.  Every attempt is made at this facility to keep operating costs at a minimum while providing superior service to patients and families.  Please let us know if you see ways in which we can improve our service delivery and efficiency.

 

 

Does this hospital accept my insurance?

Manhattan Surgical Hospital has a contractual relationship with almost all of the major medical payers in this regional market.  This means that a formal agreement exists between this facility and the insurance company regarding claims submission & processing, covered services, allowable charges and payment rates.  Your out-of-pocket expenses (e.g. deductible and co-payment amounts) are determined according to your benefit plan.

 

For your information, we currently contract with:  Aetna, Blue Cross Blue Shield, CNN – Parker Hannifin, Preferred Health Systems, Preferred Health Professionals, Century Health Solutions, First Guard, Firsthealth / Mailhandlers, TriCare, Willis Corroon (TPA), Health Partners of Kansas, Medicaid, Medicare, and WPPA.

 

If we do not have an agreement with your insurance company, you are still welcome to receive services here.  It is possible that you will incur higher out-of-pocket expenses.  Please feel free to discuss any questions regarding your insurance coverage with our business office at 785-776-5100.

 

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When will I receive a bill?

You should receive a statement of your account after we have received payment or some type of communication from your insurance company regarding your surgery.  Typically this is about 30 to 60 days after your date of service.

 

The timeliness of payment varies according to payer.  Some insurance companies pay in a very timely manner; unfortunately, some do not.  We try very hard to provide payers with accurate and thorough information so that claims can be processed quickly.  If you have not received a statement from us within two months, please do not hesitate to contact us regarding your account status.  We may in fact ask for a little assistance in communicating with a non-contracting insurance company who is tardy in addressing your claim.

 

 

Will I receive a separate bill from the surgeon and anesthesia provider?

Yes. - Your hospital bill does not include charges for professional services provided by your surgeon and anesthesia provider.  It also does not include ambulance service should it become necessary or professional interpretations by pathologists or radiologists should they be ordered by your surgeon.

 

 

Who can I call if I have questions about my bill?

Please contact our business office at 785-776-5100.

 

 

What if I can’t pay my part of the bill all at once?

We expect that unpaid balances will be addressed in a timely manner.  However, payment plans occasionally become necessary due to unforeseen circumstances.  Our business office staff will work with you to develop a payment plan, acceptable to both you and us, should the need arise.

 

As with other businesses, we sometimes enlist the services of outside agencies to assist with account collections on significantly overdue balances.

 

 

Is financial assistance available?

Charity care discounts are available to patients/families who seek financial assistance and qualify.  Discount amounts are based on a sliding scale for household income and size that incorporates the HHS Poverty Guidelines.

 

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